HKCEC CAFM may require access to an authorised network or internet connection to retrieve and update information. A weak or interrupted connection may prevent work orders, photographs, asset records, or status updates from loading correctly.

Try the following steps:

1. Confirm that your device is connected to an available Wi-Fi or…

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Users with the appropriate permissions can update a work order as maintenance work progresses.

To update a work order:

1. Open the relevant work order.
2. Review the reported issue, location, priority, and assigned work.
3. Select the appropriate status, such as In Progress, Pending, or Completed.
4. Add notes describing the work performed.
5. Record any…

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QR codes can be used to quickly open the relevant asset, equipment, or location record without manually searching for it.

To scan a QR code:

1. Open the QR code scanner in the HKCEC CAFM app.
2. Allow the app to access your device camera when prompted.
3. Point the camera at the QR code.
4. Keep the QR code inside the scanning area until it is…

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A work order can be created when a maintenance issue, equipment fault, defect, or service request is identified.

To create a work order:

1. Open the Work Orders section.
2. Select Create Work Order or the + button.
3. Choose the relevant location, facility area, or asset.
4. Enter a clear title describing the issue.
5. Add a detailed description, including…

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HKCEC CAFM is an enterprise application available only to authorised employees and service personnel. You must have an active employee account and a valid system licence before you can access the app.

To log in:

1. Open the HKCEC CAFM app.
2. Enter the username or email address provided by your organisation.
3. Enter your password.
4. Select Log In.

If…

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If there is no Purchase button under the page you are viewing, you are looking at the ‘Series’ front page. Please select the corresponding courses through the Drop Down menu to purchase each individual courses.

iOS:

– QR System: iPhone 6 or newer.

– XR Features: iPhone 7 or newer

Android:

– QR System: Android 7 or newer. Samsung Galaxy Edge 7 or newer.

– XR Features: Compatible with Google AR Services.

More information coming soon. Please feel free to leave a questions if you encounter any problem.

See how to report an issue by turning on the ‘AR’ function, so you can notify your team with precise location information attached.

Click to watch on Youtube

Login with your manager account and follow the simple instruction below to scan your first Asset QR code to see information of equipment, and report your first Work Request from that.

Click to watch on Youtube.

Question: Why I didn’t see all classes available after purchase? It stated 10 classes but I only see 5…

Answer: Some of the courses are in-progress, especially the latest course. New class will be released to the HDM webshop once they are conducted and ready online. Rest assured!

AR Guided Tour is current powered by the ‘Routine’ function from Inspekly CMMS Suite.

Basically you can create a tour by ‘bundling’ multiple AR Objects into a single routine, set it up as ‘Recurring everyday’, so visitor can scan your Login code and send to your designated AR tour automatically.

More details follow soon.

Click to watch here

Check out this video to have an over view on how to navigate with Inspekly Editor:

Click to watch

Check out a sample to showcase the effect.

You can upload 3D Scanned Model (From App like Scaniverse or other LiDAR 3D scanner app) or even animated 3D model.

Make sure they are in *.GLB format and keep file size under 10MB per model. Keep texture resolution low.

More on this topic will be added in the future.

Please checkout this tutorial video for your quick reference:

*This video is outdated as we have added capability to manage multi-level buildings*

Few key area to focus:

1) Choose the correct floor level while you draw your pathway.

2) Add a ‘label’ at key location to make it available for visitor to…

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1) Login your Inspekly Account (Manager Level or upper required): https://portal.inspekly.com/

2) Navigate to ‘QR Login Manager’

3) Choose a ‘Guest Account’ for your visitor (i.e. An inspector level account)

4) Choose ‘AR Tour Guidance’ or ‘AR Wayfinding’ as the default Module after code scanning.

5) Choose a specific Tour as the default tour.

6)…

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Inspekly (ARMM) QR Code Generator.

1) Login. Go to your ‘AR Objects’ section.

2) Setup ‘Filter’ by Group, Floors or Keywords, to remove unwanted objects from the full list.

3) Once the list is set, tap ‘Copy All QR Tags’

4) Paste the string directly into the ‘Inspekly QR Code Generator’, tap ‘Generate’, choose destination and save your QR code images.

Answer: There are many factors in achieving a smooth streaming experience such as the internet connectivity in your regions, the type of internet connection you are using (i.e. Ethernet 10M/100M/Fibre, 3G/4G/5G mobile networks, allowance and bandwidth limitation from your local internet provider, etc) and traffics in your cities.

To…

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If you found the file you have downloaded are shown as ‘blank’, it is likely caused by a rare issue where the file extension got removed by the browser you are using. To resolve this:

1) Try to select a different format

2) Add file extension ‘.mp4’ to the end of the file name. Please see attached image below to find out how to fix your…

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