• HKCEC CAFM

  Why is my information not loading or synchronising in the app?

  Posted by Inspekly on June 24, 2026 at 10:55 am

  HKCEC CAFM may require access to an authorised network or internet connection to retrieve and update information. A weak or interrupted connection may prevent work orders, photographs, asset records, or status updates from loading correctly.

  Try the following steps:

  1. Confirm that your device is connected to an available Wi-Fi or mobile network.
  2. Where required, connect to the organisation’s authorised internal network or VPN.
  3. Return to the previous screen and open the record again.
  4. Refresh the page or list.
  5. Close and reopen the app.
  6. Confirm that you are using the latest approved version of the HKCEC CAFM app.
  7. Restart your device if the issue continues.

  Do not repeatedly submit the same work order or update, as this may create duplicate records.

  If the problem is not resolved, contact your system administrator or technical support team. Provide:

  • Your name and employee account.
  • The date and time the issue occurred.
  • The work order or asset reference number.
  • A screenshot of any error message.
  • Your device model and operating system version.
  • A brief description of the action you were performing.

  Inspekly replied 3 days, 5 hours ago 1 Member · 0 Replies
• 0 Replies

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