HKCEC CAFM may require access to an authorised network or internet connection to retrieve and update information. A weak or interrupted connection may prevent work orders, photographs, asset records, or status updates from loading correctly.

Try the following steps:

1. Confirm that your device is connected to an available Wi-Fi or…

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Users with the appropriate permissions can update a work order as maintenance work progresses.

To update a work order:

1. Open the relevant work order.
2. Review the reported issue, location, priority, and assigned work.
3. Select the appropriate status, such as In Progress, Pending, or Completed.
4. Add notes describing the work performed.
5. Record any…

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QR codes can be used to quickly open the relevant asset, equipment, or location record without manually searching for it.

To scan a QR code:

1. Open the QR code scanner in the HKCEC CAFM app.
2. Allow the app to access your device camera when prompted.
3. Point the camera at the QR code.
4. Keep the QR code inside the scanning area until it is…

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A work order can be created when a maintenance issue, equipment fault, defect, or service request is identified.

To create a work order:

1. Open the Work Orders section.
2. Select Create Work Order or the + button.
3. Choose the relevant location, facility area, or asset.
4. Enter a clear title describing the issue.
5. Add a detailed description, including…

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HKCEC CAFM is an enterprise application available only to authorised employees and service personnel. You must have an active employee account and a valid system licence before you can access the app.

To log in:

1. Open the HKCEC CAFM app.
2. Enter the username or email address provided by your organisation.
3. Enter your password.
4. Select Log In.

If…

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